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0860 POLMED or 0860 765 633
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Dispute resolution process

Dispute resolution process
This process is for membership and claims disputes


POLMED makes provision for members, healthcare providers and third parties to lodge complaints and disputes in cases where unfavourable outcomes were received.

Here are the channels to use as a first step to lodging a complaint or disputing a ruling:

Alternatively, visit our Client Service Centre in your region.

If you remain dissatisfied with the outcome, put your dispute or complaint in writing and send it to The dispute will be processed within a minimum of five working days, depending on the complexity of the enquiry.

If you are still not satisfied with the outcome, you can lodge a complaint with the Council for Medical Schemes by using the following channels:

  • Phone: 0861 123 267 (share call from a Telkom landline) or 012 431 0500
  • Email:
  • Fax: 086 673 2466
  • Post: Council for Medical Schemes, Private Bag X34, Hatfield 0028