Contact Us

0860 POLMED or 0860 765 633
For More Info contact our Client Service Centre or send us an e-mail. Send us a message

Dispute resolution process

/
Dispute resolution process
This process is for membership and claims disputes

 

POLMED makes provision for members, healthcare providers and third parties to lodge complaints and disputes in cases where unfavourable outcomes were received.

Here are the channels to use as a first step to lodging a complaint or disputing a ruling:

Alternatively, visit our Client Service Centre in your region.

If you remain dissatisfied with the outcome, put your dispute or complaint in writing and send it to polmedescalations@medscheme.co.za. The dispute will be processed within a minimum of five working days, depending on the complexity of the enquiry.

If you are still not satisfied with the outcome, you can lodge a complaint with the Council for Medical Schemes by using the following channels:

  • Phone: 0861 123 267 (share call from a Telkom landline) or 012 431 0500
  • E-mail: complaints@medicalschemes.com
  • Fax: 012 431 0608 or 012 430 7644
  • Post: Council for Medical Schemes, Private Bag X34, Hatfield 0028