0860 765 633
Get in touch
POLMED
  • Home
  • About Polmed
  • Scheme Rules
  • Member Zone Login
  • Provider Search
  • Provider Zone Login
  • Members
  • Forms & Downloads
  • DSPs & Partners
  • Procurement
  • Legal & Compliance
Select Page

Your browser seems to be outdated or incompatible with our website!

Please click on one of the icons below to download the latest version

Microsoft Edge
Edge
Google Chrome
Chrome
Mozilla Firefox
Firefox

DENTAL PRE-AUTHORISATION

Certain dental procedures that are performed in-hospital and out-of-hospital require pre-authorisation. The Polmed payment rules, clinical protocols and guidelines will also apply. After assessing the suitability of the procedure, Polmed will communicate the outcome of the pre-authorisation request to the member and treating provider.

Please refer to the current Polmed Guide to Your Health booklet for more information about dental benefits and pre-authorisation requirements.

What information does Polmed need to provide pre-authorisation for a dental procedure?

  • A full diagnosis of the condition
  • Treatment plan (tariff codes & ICD-10 codes)
  • Clinical motivation
  • Teeth numbers
  • Laboratory codes (where applicable)
  • Clear X-rays

If the above information is not provided, Polmed may not be able to authorise the procedure.

Specialised dentistry

CONTACT DETAILS

In-hospital dental procedures pre-authorisation:

Tel: 0860 765 633
0860 104 114
polmedauths@medscheme.co.za
Download the free Polmed Chat app on your mobile device.
Login to the Member Zone and click on the Polmed Chat widget/icon.

Out-of-hospital specialised dentistry in doctors’ rooms:

Contact Polmed to confirm available benefits and, if required, complete pre-authorisation:

0860 765 633
dental.polmeddental@medscheme.co.za
Download the free Polmed Chat app on your mobile device.
Login to the Member Zone and click on the Polmed Chat widget/icon.

Dental Pre-Authorisation

Tel: 0860 765 633 or 0860 POLMED
Email: polmed@medscheme.co.za
Fax: 0860 104 114

Polmed Client Service Centre:

Nedbank Plaza, C/o Stanza Bopape and
Steve Biko Streets, Arcadia, 0083

Postal Address:

Polmed, Private Bag X16,
Arcadia, 0007

Emergency Services:

ER24 0800 727 772 or
084 124

Council for Medical Schemes:

www.medicalschemes.com
Polmed Fraud Hotline:
0800 112 811
SMS: 33490

information@whistleblowing.co.za
fraud@medscheme.co.za

Polmed © 2022
  • Terms & Conditions
  • Privacy Policy
  • Copyright Statement
  • Security Statement
  • PAIA