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MENTAL HEALTH PROGRAMME

Polmed’s Mental Health Programme offers support to members who are diagnosed with mental health conditions such as depression, bipolar mood disorder, post-traumatic stress disorder, schizophrenia, and alcohol and substance abuse.

The Programme aims to collaborate with you, your doctor and, where appropriate, other healthcare providers to assist in improving your mental health and wellbeing.

Registration

Polmed will automatically identify members eligible for registration to the Mental Health Programme based on claims for admissions, chronic medication, etc. Members are then contacted to be registered on the Programme.

You or your healthcare provider may also request to be registered on the programme by calling 0860 765 633 or sending an email to polpsych@medscheme.co.za.

Note: Registration is subject to clinical criteria assessed during a telephonic conversation with the Care Manager.

Members registered on the Programme will receive a Mental Health Care Plan listing the care/services they have access to in order to manage their condition, as well as advice and support from a Care Manager.

Contact information

Polmed Mental Health Programme

0860 765 633 (follow the voice prompts) between 08:30 and 17:00 from Monday to Friday
polpsych@medscheme.co.za

Mental Health Programme

Tel: 0860 765 633 or 0860 POLMED
Email: polmed@medscheme.co.za
Fax: 0860 104 114

Postal Address:

Polmed, Private Bag X16,
Arcadia, 0007

Emergency Services:

ER24 0800 727 772 or
084 124

Council for Medical Schemes:

www.medicalschemes.com
Polmed Fraud Hotline:
0800 112 811
SMS: 33490

information@whistleblowing.co.za
fraud@medscheme.co.za

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