INJURY-ON-DUTY CLAIMS
Attention Service Providers
Claims for Polmed members who have been injured-on-duty are paid by the South African Police Service (SAPS) and not the Compensation Commissioner. You will therefore not experience problems with the payment of your accounts if you submit them to SAPS. We wish to encourage you to treat SAPS members for any injury on duty and guarantee that you will not have to wait for payment or experience any claims reversals.
If an injury is sustained while a SAPS member is on duty, an IOD claim needs to be completed by their service provider.
Process
| 1 | The member reports the injury to their Commander immediately or within 24 hours after sustaining the injury. If they are unable to give a report, a colleague must do so on their behalf. |
| 2 | The Commander completes a WCL2 form (employer’s report), of which part B is submitted to the treating service provider. |
| 3 | The treating service provider completes a WCL4 form (first medical report) AND/OR WCL5 form (progress/final report). |
| 4 | The service provider is required to attach a copy of both the WCL2 and WCL4 forms, together with each account that is submitted to the South African Police Service IOD Head Office (it is recommended that the service provider keeps copies of both the WCL2 and WCL4 forms, together with the injured member’s medical notes, for future reference). The Head Office will notify the service provider if the application is unsuccessful and give reasons. |
| 5 | The Head Office submits the service provider’s account, together with the WCL2 and WCL4 forms, to the SAPS Finance Department for payment of the account. |
Remember that the Compensations Commissioner approves benefits subject to the Compensation for Occupational Injuries and Diseases Act rules. Service providers who treat IOD patients must familiarise themselves with these rules, especially the number of consultations allowed for physiotherapy and psychotherapy.
Click below for an overview of the Polmed Injury-on-Duty (IOD) process:
Important Contact Numbers
| SAPS IOD Human Resources Department: | |
| 012 393 2848/1501/1626/1803/2941 | |
| SAPS IOD Finance Department: | |
| 012 393 2435/4409/4461 | |
