Compliments

POLMED is delighted to receive compliments from our members, and we would like to thank our members for their feedback. By receiving compliments, we try even harder to improve our service. Please read below compliments that have been received from our members.

4 December 2012

A grateful mother sends her compliments to POLMED on the difference they have made in the life of her son. Click here to read more.

27 September 2012

General Ferreira sends his compliments to Communications Manager Marlene Eloff for her contribution to POLMED. Click here to read more.

22 May 2012

From: Julien Theunissen
Sent: Tue 2012/05/22 10:08 PM
To: Marlene Eloff
Subject: Godfrey se diens op Tulbagh

Ek stuur met groot blydskap hierdie e-pos aan u. Ek is Sersant Theunissen by Tulbagh SAPD.

Op 22 Mei 2012 het ‘n klein mannetjie met ‘n groot tas by die GDS ingestap. Ek kon nie sy lesing bywoon nie as gevolg van my werksaamhede in die GDS. Ek was vir drie maande af siek met ‘n rugoperasie en was toegegooi onder die rekeninge. Ek het egter vir vier weke lank gesukkel met my nuwe PIN om aan te teken by u webtuiste om die eisebetalings na te gaan.

Wat vir my verbasend was was dat Godfrey tyd gemaak het om na my toe te kom en my ook te help met my probleem. Binne vyf minute het ek my nuwe PIN gehad, asook ‘n telefoniese oproep oor ‘n rekening wat nog nie betaal was nie. Vanoggend kon ek net die Here dank dat daar nog mense soos hy is wat natuurlik onder U hand uit kom.

Ek wil net my dankbaarheid betoon aan Godfrey en POLMED.Ek glo dat die Here saam met hom op die pad sal wees en hoop dat ons meer mense soos hy kan kry. Sy diens aan my was regtig uitstekend.

U kan beslis trots wees op hom.

Mag God u ook seën vorentoe. Nogmaals baie, baie dankie.

Julien Theunissen

25 January 2012

From: Johanna Munyungula
Sent: 25 January 2012 01:07 PM
To: Freddy Modipa
Cc: Paseka Mokoena; Polmed Qualsa Integrated Operations Call Centre - DL; Nokuxola Mbotshelwa; Clyde Green-Thompson; Polmed Qualsa Integrated Operations Capture Team - DL
Subject: FW: Good service: Freddy Modipa

Good day Freddy

Well done to you for the excellent service you always render to our POLMED members. We are very grateful to have a person like you on the team who represents us very well to our members and we hope to hear more of these compliments from both members and service providers.

Regards

Johanna Munyungula

From: Lappies Labuschagne
Sent: 25 January 2012 12:56 PM
To: Johanna Munyungula
Subject: Good service: Freddy Modipa

Dear mam

I would like to compliment the service of Freddy Modipa.

With all my years dealing with POLMED, today I realised that there are still people in POLMED who is rendering excellent service.

He not only assisted me with my problem, but also supplied me with options and the easiest solution.

This is great.

Please convey this message to him.

Riaan Labuschagne
Manager: Information and Statistics

19 January 2012

From: Ashley Raymond
Sent: Thu 1/19/2012 7:46 PM
To: Emile Frazenburg
Subject: RAYMOND: NEBULISER

Greetings Mr. Frazenburg.

Thank you for the intervention and assistance to secure the appliance for my child.

After a lot of phone calls and faxes the claim was settled and paid out today.

It is still clear that a lot of confusion exists with members when the need arises to procure appliances.

It is also sad to notice that the POLMED claims department does not inform the member directly when they decline a claim made by a member, as sometimes they just need additional information or an invoice or something small. But that such a long period should elapse before one makes an enquiry, only to find out the claim was rejected weeks before.

As a preventative measure I registered myself on all POLMED's communication vehicles to track my profile, but as stated above an alert would be appreciated.

Thank you for your assistance when I almost gave up on POLMED and that particular process to provide a better life for my family.

Keep up the good work. Members like me who work in rural towns really appreciate the face-to-face interaction.

Ashley Raymond

8 December 2011

From: Zenobia Everson
Sent: 08 December 2011
To: 'polmed@medipost.co.za'
Subject: MR. BL EVERSON - 1623473 - KHAN M

Wie dit mag aangaan,

Hiermee wil ek net graag baie dankie sê vir julle vinnige en vriendelike diens.

Ek het julle geskakel en gevra of julle Bevan se medikasie bietjie vroeër die maand kan aflewer, want hy gaan weg met vakansie. Die medikasie is reeds gister afgelewer.

Nogmaals baie dankie.

Geseënde Kersfees

Zenobia Everson
Edelstein Bosman Inc

18 October 2011

From: Johan Myburgh
Sent: 18 October 2011
To: POLMED Client Services
Subject: Excellent service delivery - Mr Stephens Mafifi

Good day

Please be advised that I have been a proud member of POLMED for the past 42 years.

I want to bring to your attention that the level of efficient service delivery that was yesterday shown to me by Mr S Mafifi when I had to obtain prior authorisation for an urgent eye operation was of outstanding quality.

Needless to say that my state of mind was not of the best, but sound enough to realise what value you have in the person who assisted me with the procedures.

Not only was Mr Mafifi very quick and efficient in approving my request in supplying me with the authorisation number, but in a very humane manner brought my spirit level back to normal - to realise that I still have a chance of keeping my eyesight and that I must just believe in a Higher Spirit in whose Hands our lives lie.

Mr Mafifi is definitely adding a lot of value to your department - not only as an employee but as a human being. Unfortunately good service like this sometimes goes unnoticed due to the fast pace of living.

Would you please be so kind as to bring the contents of my e-mail to his attention and to convey my sincere thanks and gratitude to him and to wish him just the best with his career.

Kind regards

Johan Myburgh
Manager: Risk Control Department

7 April 2011

From: Hennie Heymans
Sent: Thu 2011/04/07 03:03 PM
To: Marlene Eloff
Cc: Mandisa Mpehle; Gideon Serfontein
Subject: Polmed: Commendable Conduct: Mrs Mandisa Mpehle

Dear Mrs Eloff

Please allow me to bother you once again this month with a positive response!

Again I have to bring to your attention the kind attitude that Mrs  Mandisa Mpehle elected from me today.

She phoned regarding my mother's POLMED account. She was full of empathy and sincerity and her telephone etiquette is beyond reproach! Not only is she friendly but also full of kindness. I do fully appreciate that she must speak to hundreds of people per day and that not all respondents are polite or happy or some may even be in a bad mood.  She has to deal with them all. She was fresh and sparkling in her approach and that was after 14:00!

She is a credit to POLMED and what POLMED stands for! It is a pleasure to speak to people of this calibre!

Somewhere somebody has put a lot of thought into it, somebody is doing something right somewhere and it is working! Thank you very much! I just thought I would take a moment and say "thank you" to the Executive of POLMED! We members are sometimes fast to complain and slow to acknowledge good work!

Salute

Hennie Heymans

3 February 2011

From: Eileen Lubbe
Sent: 03 February 2011 11:17 PM
To: polmed@medipost.co.za
Subject: Goeie diens

 
Die Bestuurder
Medipost.

 
Dagsê,

 
Graag wil ons van hierdie geleendheid gebruik maak om u te bedank vir die buitengewoon flink en puik diens wat ons van u ontvang.

 
EJ en JLD Lubbe

23 November 2010

Please read below about a POLMED member who has lost 58 kilograms in nine months. Please click here to view the before and after images that showcases his weight-loss success.  

From: Zirk Venter [mailto:zirkrie@gmail.com]
Sent: Sun 2010/11/21 03:16 PM
To: Marlene Eloff
Subject: 136 KG NA 78 KG IN NEGE MAANDE

Goeie dag Marlene

Soos ek reeds aan jou vertel het hoe dit gekom het dat ek 57kg verloor het, vertel ek dit weer.

Vroeg in Januarie 2008, het ek begin siek voel nadat ek 'n vakansie gehad het waarin ek 6kg gewig opgetel het. Ek kon nie presies verklaar hoe ek gevoel het nie, maar bo en behalwe die feit dat ek omtrent elke dag hoofpyn ervaar het, swybrand gehad het en baie gesukkel het met sinusitus, slaaploosheid en depressie, was ek ook pal moeg en dronk in die kop. Op 20 Januarie is ek dokter toe, waarna 'n klomp mediese toetse gedoen is. Die dokter het begin praat van kanker en my verwys na 'n uroloog en onkoloog omdat daar te veel bloed in my organe was.

Terwyl ek gewag het dat hulle vir my afspraak maak by die onderskeie spesialiste, was ek baie ontsteld en het sommer 'n dokter voorgekeer vir 'n tweede opinie.  Die dokter het my ondersoek en gevind dat my bloeddruk 180 oor 140 was en my meegedeel dat as dit onder beheer is, die bloedtelling in my urine sal stabiliseer. Hy het my onmiddellik onder chroniese behandeling geplaas en vir my pront-uit meegedeel dat ek gewig moet verloor. Op daardie stadium het ek 136 kg geweeg. Ek kan nou uitbrei hoe ongesond my lewenstyl was, maar ek kan dit vir jou op 'n ander geleentheid vertel. Toe ek die aand by die huis kom het ek my vrou meegedeel dat ek onmiddellik gesond gaan begin eet.  Ek dink sy het gedink dit is net nog 'n gier.  Ek is trots om te sê dat ek begin het deur vyf gesonde etes per dag te eet en na nege maande 57kg verloor het.  Ek handhaaf my gewig van 78kg nou al vir 13 maande en is net elke dag meer geditermineerd en gemotiveerd om my gewig so te hou.

In Februarie 2010 het ek weer begin sleg voel en het my bloeddruk pille sonder my dokter se medewete gestaak. Ek het begin beter voel en is toe dokter toe waarna hy weer my bloeddruk geneem het en gevind het dat alles normaal is. Geen suiker, geen bloeddruk, geen cholesterol, geen hoofpyne, geen swybrand en geen sinusitus. Ek voel gesonder as ooit in my lewe en ook baie meer energiek. Ek is ook baie trots om te kan getuig dat ek hierdie gewig verloor het, sonder enige hulp van pille of ander middels.

Ek is oortuig daarvan dat as ek nie hierdie besluit geneem het nie, ek vandag 'n baie siek 40 jarige sou gewees het, of selfs 'n dooie 40 jarige. Nie net het ek vir my nog baie gesonde jare gespaar nie, maar ook vir POLMED 'n klomp onkostes.

Ek kan nog baie gesels oor my ervaring oor my gewigsverlies en kan jou besig hou vir nog 'n uur of twee, maar sal nie nou daarop ingaan nie.

Ek het 'n behoefte en begeerte om my storie met ander te deel.  Ek glo daar is baie mense wat dieselfde kon vermag, maar omdat dit vir my so spesiaal is, wil ek graag ander motiveer.

Voel asseblief vry om my te kontak indien jy dink dat dit vir enige iemand of organisasie iets kan beteken.

Baie dankie vir jou tyd.

ZIRK VENTER
Sel:  082 871 5210

5 November 2010 

Please click here to read more about how POLMED came through for another member.

5 October 2010 

From: Magda Goosen
Sent: 05 October 2010 03:17 PM
To: Reeva Meloa
Subject: MRS MME GOOSEN/POLMED

Dear Sir/Madam

It is my pleasure to inform you of the excellent service I received from Vuyane during my application for approval for my left knee replacement.

Vuyane went the extra mile to help. It seemed as if the quote for the prosthesis kept on disappearing. Eventually Vuyane phoned the representative himself and arranged for the quote. He then phoned me with the authorisation number, but he went even further by phoning the surgeon's rooms and giving them the authorisation number as well.

At all times Vuyane's attitude was sympathetic, caring and friendly. Although I am used to good and friendly service from the staff handling POLMED queries, I thought what Vuyane did for me, a 71 year old lady recently bereaved from her husband, as exceptional.

You can be very proud of him. Please pass this on to the relevant people and thank Vuyane for me once again.

Regards

Mrs M Goosen

14 July 2010 

From: EC:Uitenhage Human Resources 
Sent: 14 July 2010 02:56 PM
To: Marlene Eloff
Subject: UITSTEKENDE DIENS GELEWER DEUR MNR JOëL VOGES

Goeiemiddag Marlene,

Ek wil graag vir Joël Voges baie dankie sê vir die uitstekende werk wat hy lewer.

Ek kan hom kontak en nooit is dit moeite nie, hy is altyd bereid om te help of om my
te verwys na wie ookal my kan help.

Vandag weereens met EPS Steyn (maatskaplike werker) se probleem het hy weereens
bewys dat hy ‘n aanwins is vir POLMED.

POLMED GROETE

Jeanne Strydom
POLMED VERTEENWOORDIGER
UITENHAGE SAPS

Archives

Please click here to view more compliments from previous years.